E- services Guide

How to give Gatherwell access to your e-services account so we can submit your returns 

What is eServices and why does Gatherwell need access?

Part of the service that Gatherwell provides is to assist in the maintenance of your
Gambling Commission licence, specifically your monthly lottery submissions. It is a
requirement of the Gambling Commission that the financial takings of the lottery be reported
within 3 months of any given draw. Gatherwell needs access to your e-Services hub to do
this.

In order to gain access to your e-services account you need to email the request below to
Lindsay Phillips (Gatherwell’s account manager) at the Gambling Commission:
lphillips@gamblingcommission.gov.uk.

Wording of the request:
Please add submissions@gatherwell.co.uk under the name Phil Wright to our eServices
account (insert account number here) so that they may submit monthly lottery submissions
on our behalf.

NB - Your account number is in the top right of the screen when you log into your
eServices account. Contact your Gatherwell account/project manager if you need
assistance here.

Once your request has been processed by the Gambling Commission they will send you a
confirmation email. When you have received this, please log into your eServices account
(https://secure.gamblingcommission.gov.uk/EServices/Account/Login) to action the
following:

1. Click on "User administration" (left hand side)
2. From the list of accounts > select "Manage" for submissions@gatherwell.co.uk
3. Under "Make this individual a super user for this account?" > select "Yes"
4. Scroll down the page > Click "Save"

Doing this will now change our status to "Pending". The Gambling Commission will
subsequently activate the account. Should this not be done within 5 working days, please
notify Gatherwell, and we will chase this on your behalf.